01 Who We Are

This Privacy Policy explains how Dehnee Perfume Factory ("Dehnee", "we", "our" or "us") handles personal information when you visit our website at https://dehneeperfumefactory.com/ or contact us through our website.

We provide fragrance manufacturing, private label and related fragrance solutions for businesses, brands and retailers.

For privacy-related enquiries, contact us at enquiry@dehnee.com .

02 Information We Collect

When you submit an enquiry through our website, we may collect your name, email address, phone number, company or brand name, project details, fragrance requirements, estimated order quantity and any other information you choose to provide.

When you contact us by email, telephone or other communication channels, we may process the information you share with us so that we can respond to your enquiry.

We may also collect technical information, such as your IP address, browser type, device information, pages visited and access times, where this information is recorded by our website, hosting provider or security services.

Please do not submit sensitive personal information through our enquiry form unless it is necessary and you have a suitable reason to provide it.

03 How We Use Your Information

We use the information we collect for legitimate business purposes, including responding to enquiries, discussing fragrance manufacturing requirements, preparing quotations and providing information about our services.

We may also use information to communicate with customers and prospective business partners, manage business relationships, maintain website security, prevent spam or misuse, improve our services and comply with applicable legal obligations.

We do not sell personal information. Where applicable, we will seek consent before sending marketing communications and provide a way to opt out.

04 Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we process it based on the circumstances. This may include your consent, taking steps at your request before entering into a business relationship, fulfilling legal obligations or pursuing legitimate interests such as protecting our website and business.

Where we rely on consent, you may withdraw it subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

05 Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, remember preferences, maintain security and improve the visitor experience.

Third-party features, such as maps, spam protection or embedded content, may use their own cookies or collect technical information when you interact with them.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, we will request consent before using non-essential cookies.

06 Sharing and Third-Party Services

We may share relevant information with trusted service providers who help us operate our website, host our services, deliver emails, protect against spam and maintain website security. They may process information only as necessary to provide their services to us and subject to applicable arrangements and laws.

If our website includes third-party tools such as Google Maps, reCAPTCHA, social media links or other embedded services, those providers may process technical information when you use the relevant features. Their own privacy policies and terms may apply.

We may also disclose information where required by law, to respond to lawful requests or to protect our rights, property, security and users. We do not sell your personal information to third parties.

07 International Data Transfers

Some of our website, hosting, email or other service providers may process information in countries outside the United Arab Emirates. Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the information receives appropriate protection.

08 How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to respond to enquiries, manage business relationships, provide requested services, maintain security records and meet legal, accounting or dispute-resolution requirements.

Retention periods depend on the type of information, the purpose for which it was collected and any applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

09 How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

10 Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion or restriction of certain processing, object to certain uses, or withdraw consent where processing is based on consent.

To exercise an applicable privacy right, contact us at enquiry@dehnee.com . We may ask you to verify your identity before processing your request and may be unable to fulfil certain requests where an exception under applicable law applies.

11 Children's Privacy

Our website and business services are intended for businesses and adults. We do not knowingly collect personal information from children through our website. If you believe a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

12 Third-Party Websites

Our website may contain links to third-party websites or services. We do not control the privacy practices or content of those websites. When you follow an external link, we encourage you to review the privacy policy of the relevant service before providing personal information.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements. The updated version will be published on this page. Please review this page periodically to stay informed about how we handle personal information.

14 Contact Us

If you have any questions about this Privacy Policy or how Dehnee Perfume Factory handles personal information, please contact us by email.

Dehnee Perfume Factory
Email: enquiry@dehnee.com
Website: dehneeperfumefactory.com