Ensuring Customer Satisfaction and Cancellation Policy
Our primary goal at Dehnee Perfumes is to guarantee 100% customer satisfaction. Should you wish to cancel your order for any reason, we are here to assist you promptly. You have multiple options to cancel either the entire order or specific product(s) before shipping commences, typically within 24 hours of placing your order. Once your order ships, confirmed via email notification, cancellation is no longer possible. However, you may still request a return under our comprehensive return and refund policy.
Steps to Cancel an Order
Step 1: Contact Customer Service
To initiate a cancellation, please contact our customer service team via email at info@dehneeperfumes.ae or WhatsApp at +971 56 685 4710. Provide your customer order number and details of the items you wish to cancel.
Step 2: Confirmation and Payment Details
Upon receiving confirmation that your cancellation request is accepted and if payment was made by card, specify whether you prefer a refund or replacement. If no payment has been processed, no further action is required.
Step 3: Processing Refunds
Refunds will be processed back to your original payment method. You will receive an email notification once your refund or replacement has been processed. Please allow up to 15 days for the refund transaction to complete during peak times.
Key Points of Our Cancellation Policy
The cancellation policy remains in effect until the order is shipped.
To cancel an order, contact customer service within 24 hours of placement.
Provide comprehensive order details for efficient processing.
Refunds are issued using the original payment method.
Allow up to 15 days for refunds during periods of high demand.
Our cancellation policy aims to facilitate efficient cancellations for orders that have not yet shipped. If your order has already been dispatched, you may still request a return and refund. For further assistance or queries, please contact our dedicated customer service team.
Additional Information
Understanding our cancellation policy is essential for a seamless shopping experience with Dehnee Perfumes. For further clarification or assistance, do not hesitate to reach out to our customer support team.
Contact Us
For any queries or additional information regarding our cancellation policy, please reach us via:
Email: info@dehneeperfumes.ae
WhatsApp: +971 56 685 4710
We are dedicated to ensuring your shopping experience with Dehnee Perfumes is enjoyable, providing tailored support to meet your needs.
